International Order Terms & Conditions
We have added this page in response to the numerous requests we get to send our goods overseas. If you are interested in a delivery to a destination outside of Australia, simply email us a list of your requirements and we will advise on delivery costs. For shipments up to 20Kg, we recommend Australia Post. For larger shipments we usually recommend FedEx. Either way we will find the best quote for you. A guide to postage charges can be found below.
  • Payment:
    ALL PAYMENTS MUST BE IN AUSTRALIAN DOLLARS (AUD). Please use the Currency Converter to calculate the cost in your own currency. Please note there will likely be additional costs imposed by your financial institution. The easiest way to pay us is by Visa Card or MasterCard. We can debit your account and dispatch your goods immediately. We can also accept an international bank cheque or telegraphic transfer, but please bear in mind these methods will invariably cost you more in fees and it will also take longer for the funds to become available to us, therefore delaying delivery. If you wish to pay via one of these methods please contact us for more details.
  • Liability:
    THE PURCHASER ASSUMES ALL RESPONSIBILITY FOR GOODS SENT INTERNATIONALLY. Whilst we will take due care to adequately pack your goods, we cannot be held responsible for goods damaged or lost due to circumstances that are beyond our control. This applies to goods in transit or after delivery. Chocolate and other heat sensitive products can easily spoil when transported in hot weather, particularly given the extended time in transit. Weather conditions in Adelaide can differ greatly from those in other parts of Australia, and weather conditions in Australia can differ greatly from those in other parts of the world, particularly in temperate zones or in the Northern Hemisphere. Whilst all international deliveries are trackable, by placing an order with Sugar Free Zone Pty Ltd, to the extent permissable by Australian law, the purchaser absolves Sugar Free Zone Pty Ltd and its employees of any responsibility for the goods once they have been delivered in good condition to our local post office.
  • Suitability for Importation:
    Sugar Free Zone Pty Ltd makes no guarantee that the goods we send you can be legally imported into your country. All countries have different restrictions on the foods they allow to be imported. The purchaser assumes full responsibility for the suitablility of importation.
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The following rates should be used as a guide only. Rates are subject to change.
We can provide a firm quote on postage at the time you place your order.
EXPRESS POST INTERNATIONAL       3 - 7 Business Day Service
EXPRESS COURIER INTERNATIONAL       2 - 4 Business Day Service